Shipping & Delivery

Shipping & Delivery

Distribution regions: distributes to all cities.

 *Shipping is free on all orders.

 *Our cargo is delivered by YURTİÇİ KARGO company.

 *Delivery is not available on Sundays only.

Please note that the drivers cannot inspect the delivered products in order not to delay the delivery times for all our customers. If any mistake has been made in your order, please contact Customer Service via the e-mail address.

In the event of bad weather and unexpected traffic jams, we may have to delay or suspend your chosen delivery times. If a delay is made, our customer service representative will contact you by phone or email to notify you of the delivery.

What should I do if my order is missing from the cargo? 

After checking your order, sign it and receive it. If there is a confusion or deficiency in your cargo, you should return the cargo without receiving it, by keeping a report with the cargo officer before receiving it.

What should I do if my order is damaged in shipping?

Your shopping from is under the guarantee of the cargo company from the moment it is received by the relevant cargo company until it is delivered to you.

For all your questions and complaints, you can create a Support Request from the contact page on our website, send an e-mail to or call 0224 573 50 45 and talk to our customer representatives during our working hours at 08.30-18:00 (except Sunday).